De acordo com:
http://forum.tibia.com/forum/?action...readid=1867594

Q. Will I get my money back if I die?
A. We do not refund your money, unless you die by mine, Apatia's, Nofiox's or Aires' fault. You also have to prove that it was our fault (yes, we are not everywhere at the same moment) so better record tibicams. You shouldn't expect us to tell you everything. It isn't really a big deal to download a tibicam, or ask us what would you have to do in game. We are really busy in the quest time.

Então eu acho que quem morreu e quer o dinheiro de volta, pode começando a providenciar o TibiCAM, e o vídeo tem de exibir claramente que o ERRO/FALTA foi de um dos que eram do time.

Basic Rules:

1°: You must be at PoH Temple 1 hour after the server save. You must be ready to go as we won't wait too long.
2°: You must follow all instructions the leader tells you, including to be quiet when required.
3°: You must respect the leaders, they only want to help you.

Quem morreu, é porque desobedeceu as regras.