Achoq vc num vai se importar de eu postar em ingles... jah que assim fica mais rapido....
What to Do If Your Account Has Been Hacked
Step 1: Remove the Security Problem!
The very first thing that you have to do is to find out how somebody got your account data. Remember that if you have not removed the security problem, the hacker can again get access to your account. Below you will find a list of questions that might help you to find the security problem and to remove it.
http://static.tibia.com/IMAGES/GLOBAL/blank.gif http://static.tibia.com/IMAGES/GLOBAL/bullet.gif Did you download or open any files that possibly contained spy software such as trojan horses or key loggers? Remember there is a risk that your computer gets infected by spy software whenever you get emails containing attachments, visit websites or receive any kind of files, even if they have been sent by close friends. Therefore you should run one or two up-to-date anti-virus programs on your computer and remove any infected files. From our experience the majority of hacking cases are caused by spy software. For this reason you should be extremely careful whenever you receive any files no matter how trustworthy the source may be.
http://static.tibia.com/IMAGES/GLOBAL/bullet.gif Did you play Tibia on a computer other than your own? Always remember that you can never be sure that computers owned by other persons are not infected by viruses or key loggers. Inform the owner of the other computer that there might be a security problem that should be removed. Avoid playing on other computers otherwise you risk losing your account again.
http://static.tibia.com/IMAGES/GLOBAL/bullet.gif Did you give your account data to somebody else or did you share your account with a friend? Is it possible that somebody found a piece of paper with your account data on it? Always remember not to give your account data to anybody, not even to people who claim to be gamemasters or members of the CipSoft Team. Often friends trick each other if the characters are quite valuable or they ruin characters carelessly. For this reason do not entrust your hard-earned characters to your friends. Make sure to store your account data in a safe place.
http://static.tibia.com/IMAGES/GLOBAL/bullet.gif Is it possible that your email account has been hacked and that somebody found an email containing your account number, password or recovery key? In this case secure your email account immediately with a new password or contact your email provider for assistance. You might also consider changing the email address your Tibia account is registered to. Also, make yourself familiar with the security guidelines of your email provider to avoid further problems.
http://static.tibia.com/IMAGES/GLOBAL/bullet.gif Did you buy the account from somebody or did you trade it? Often the original holder of a Tibia account has personalised it to himself and received the recovery key. By using this recovery key the holder can get his account back anytime because CipSoft considers the person to whom an account is personalised to be the rightful holder of that account. For this reason account trading is forbidden under the Tibia Rules, and CipSoft will not provide support to players who cannot prove they are the rightful holders of an account. Also, note that CipSoft cannot help you if you are tricked at a trade or if you lose items that you have bought from players.
http://static.tibia.com/IMAGES/GLOBAL/bullet.gif Did you enter your account number or password at any other website than
www.tibia.com? Perhaps you have entered your account data on a website which you thought was
www.tibia.com, but you did not get the expected result? Always remember to check the address carefully before you enter your account data on a website. Only if you see
www.tibia.com in it, it is safe to enter your account data.
http://static.tibia.com/IMAGES/GLOBAL/bullet.gif Are you sure your password was secure, and that it was not possible to guess? Always make sure to use a secure password for your Tibia account. Your password should contain a mix of upper and lower case letters, numbers and special characters.
http://static.tibia.com/IMAGES/GLOBAL/blank.gif If none of these questions helps you to find the security problem, do not simply forget about it. There must be a security problem, otherwise you would not have been hacked. Remember you must remove the security problem before trying to get your account back. If you can exclude all other possible explanations, it is still possible that there is a key logger on your computer that cannot be found by your anti-virus program. To be absolutely sure to get rid of all viruses and key loggers, you need to format all hard disks and to re-install your computer system. Remember that not only your Tibia account is at stake if your computer is infected by spy software, but possibly also other confidential data such as bank account information.
Step 2: Get Your Account Back!
Once you have removed the security problem you can get back access to your account by using the
Lost Account Interface. Of course, you need to prove that your claim to the account is justified. Enter the requested data and follow the instructions carefully. Please understand there is no way to get access to your lost account if the interface cannot help you.
Step 3: Follow the Security Hints!
Losing your account is the hard way to learn that you should be careful with your account data. Please make sure to follow the security hints that are stated above from now on. Otherwise you might make another mistake that a hacker could take advantage of.
